APA Style
TJIPTONO, F.
(2002, 1997).
Prinsip-prinsip Total Quality Service
(
Ed.5)
.
Yogyakarta:
Andi.
MLA Style
TJIPTONO, FANDY.
"Prinsip-prinsip Total Quality Service".
Ed.5
Yogyakarta:
Andi,
2002, 1997.
Text.