APA Style
TJIPTONO, F., Chandra, G.
(2007).
Service, Quality & Satisfaction
(
Ed. 2)
.
Yogyakarta:
Andi.
MLA Style
TJIPTONO, FANDY., Chandra, Gregorius.
"Service, Quality & Satisfaction".
Ed. 2
Yogyakarta:
Andi,
2007.
Text.